Muscat: The Authority for Small and Medium Enterprises Development (Riyada) has signed a cooperation agreement with Namaa Electricity Supply Company to implement the "Riyada Plus" programme. This initiative aims to provide supportive solutions and benefits for small and medium enterprises (SMEs) holding the Riyada Card, enabling them to settle their electricity service dues and enhancing business continuity.

According to Oman News Agency, the cooperation agreement is designed to empower SMEs by encouraging the application of optimal electricity consumption mechanisms. This is expected to contribute to the reduction of electricity bill amounts. The agreement also provides flexible payment solutions to help SMEs address their financial obligations and strengthen their capacity for recovery and business continuity.

The agreement seeks to decrease instances of delayed payment of electricity consumption bills and minimize service disconnections resulting from accumulated arrears. It aims to improve collection efficiency to limit the build-up of outstanding debts. Additionally, it focuses on enhancing the customer experience and raising satisfaction levels, while developing institutional partnerships that serve the SME sector. The agreement also includes provisions for updating subscriber data for this segment, contributing to the improved quality of services provided to them.

The cooperation agreement was signed by Sayyid Mazin Saif Al Busaidi, Deputy Chairman for SME Development (Riyada), and Eng. Ahmed Abdullah Al Fazari, Acting Chief Executive Officer of Namaa Electricity Supply Company.